💳 Refund Policy

Sinathos Market

Last updated: [10/02/2026]

1. Digital Products

All products sold on Sinathos Market are digital goods, including software licenses and activation keys, delivered electronically.

Due to the digital nature of these products, sales are generally considered final, except in the specific situations outlined below.

2. Eligible Refund or Replacement Cases

A refund or replacement may be granted if one of the following situations occurs:

• the license key provided is invalid, incorrect, or non-functional at the time of delivery;
• the license key was already used prior to delivery;
• the purchased product was not delivered and Sinathos Market cannot provide proof of delivery;
• a technical or billing error caused by Sinathos Market resulted in an incorrect product or duplicate charge.

In such cases, Sinathos Market may, at its discretion, offer a replacement or issue a refund.

3. Non-Refundable Situations

Refunds are generally not granted in the following cases:

• the license key has been revealed, activated, or used;
• the customer changes their mind after purchase;
• the software is incompatible with the customer’s system or expectations;
• the customer is banned, suspended, or restricted by a game publisher or software provider;
• the product is revoked due to a violation of third-party Terms of Service;
• the issue results from misuse, failure to follow instructions, or user error.

4. Refund Request Process

Refund requests should be submitted within a reasonable time after purchase.

To allow proper verification, customers may be asked to provide:

• order ID or transaction reference;
• relevant details or evidence (such as screenshots).

Each request is reviewed individually and in good faith.

5. Chargebacks & Payment Disputes

Customers are encouraged to contact Sinathos Market support before opening a payment dispute.

In the event of a chargeback or dispute:

• relevant transaction and delivery evidence may be shared with Stripe or PayPal;
• the associated license key may be temporarily suspended during the investigation.

Fraudulent or abusive disputes may result in account restrictions.

This section does not limit any rights granted under Stripe or PayPal policies.

6. Legal Compliance

This Refund Policy complies with applicable regulations for digital content.

Where permitted by law, the right of withdrawal is waived once the digital product has been delivered and accessed.

7. Contact

For any questions regarding refunds, please contact us at:
📧 [email protected]

8. Acceptance

By completing a purchase on Sinathos Market, the customer acknowledges and agrees to this Refund Policy.